Customer support in the automotive industry can be incredibly challenging. The complexity of modern vehicles and the need for accurate, timely information often leave support teams struggling. But there’s a solution that’s transforming the way we handle these challenges: AI-powered assistants.

It has been over 12 months since we began the journey in Gen AI!

Elisa, our AI Assistant product has been close to my heart. It thrills me to share that Elisa has helped deliver a substantial impact for our clients in their Operations and Customer Experience:

For our clients, Elisa has become the single trusted source for product and process knowledge, providing real-time answers and reducing the need to sift through scattered and outdated information. This has decreased the time taken to resolve product queries and technical issues by 65%, significantly improving efficiency.

The number of tickets raised for internal queries dropped by 60%, effectively addressing operational bottlenecks. Our clients tell us that these improvements have led to improvements in automotive repairs via timely support, increased customer satisfaction, and strengthened their brand’s reputation.

We recently embedded Elisa’s multilingual capabilities to deliver consistent language support across many regions. Additionally, the AI product has integrated management dashboards to provide valuable insights in the knowledge gaps and training needs of the users.

I’m excited about the advancements we’ve achieved and look forward to further improvements that will continue to enhance customer experience. Keep cheering us on as we continue to explore the AI frontier!