D&T Pro

Guided intelligence for faster fixes

The Challenge
The challenge for field technicians

Today’s field service teams face growing complexity, from rapidly evolving products and equipment to multilingual, geographically distributed teams. But outdated troubleshooting manuals and limited expert availability still dominate support workflows:

  • Hard to update and localize
  • Time-consuming to create
  • Inaccessible during urgent field operations
  • Highly dependent on individual expertise
The Need
What feld technicians need?

To meet the demands of modern service environments and rising customer expectations, field technicians need:

  • Clear, step-by-step Diagnostics and Troubleshooting instructions for repair and maintenance issues
  • Real-time access to troubleshooting guidance on any device
  • Voice-enabled, multilingual support
  • AI-powered insights to improve first-time fix rates
The Solution

D&T Pro

A patented, AI-powered platform that automatically creates and delivers troubleshooting workflows instantly, in 40+ languages, and directly to technicians’ mobile devices.

From complex repairs to routine maintenance, it gives your teams the confidence and tools to fix problems faster, smarter, and without waiting for expert intervention.

D&T Pro in action
Automatic creation of troubleshooting flows

Core capabilities

Automatic flow creation

Instantly generates repair and troubleshooting flows using drag-and-drop logic—no coding required.

Multilingual delivery

Automatically translates flows into 40+ languages with conversational voice support.

AI-powered dashboards & insights

Real-time tracking of issue trends, technician performance, and knowledge gaps.

Conversational assistance

Step-by-step, voice-guided support directly on the technician’s device.

Institutionalising tribal knowledge

Peer to peer knowledge sharing to capture information in formal content repositories.

How D&T Pro works

Integrate With Your Existing Knowledge Base

Easily create an AI knowledge cloud with Eligere’s proprietary Human + AI tools and processes. D&T Pro enables both top-down and peer-to-peer knowledge sharing.

Troubleshooting Flow Creation

D&T Pro allows R&D and Product teams to build troubleshooting flows in minutes using an intuitive visual interface. No coding. No bottlenecks.

Instant Field Delivery

D&T Pro delivers flows instantly to handheld devices—multilingual, voice-enabled, and designed for on-the-go troubleshooting.

Business impact

60%
Reduction in support tickets
Faster, more accurate field fixes
Boost in customer satisfaction
Lower repeat visits and support costs

Enterprise-ready by design

D&T Pro runs on Eligere’s industry-tested AI platform, trusted by global leaders in automotive, manufacturing, and financial services.

Client-first architecture:

Model-agnostic, cloud-flexible

Security-first:

SOC-2 compliant

Global-ready:

Supports 40+ languages with voice

Fast to deploy:

Go live in weeks, not months

Let’s Reinvent Field Support

With D&T Pro, AI becomes your frontline technician’s extended brain, creating real-time troubleshooting flows that accelerate resolution and elevate your customer experience.