Privacy Policy

Last Updated: April 4, 2025

At Eligere, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information and outlines your rights based on your region. Our goal is to maintain transparency and compliance with global data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), India’s Digital Personal Data Protection Act (DPDP Act), and other applicable laws.

This Privacy Policy applies to visitors of our website, users of our services, and all interactions with Eligere’s AI-powered solutions.

1. Who We Are

Eligere provides AI-driven solutions that help organizations enhance frontline operations, such as customer engagement, sales enablement, service automation, and process optimization. Our offerings include AI Co-Workers—virtual employees integrated into your teams—and consulting and custom AI development.

For questions or concerns about your data, contact us at:
info@eligere.ai
www.eligere.ai

2. What Data We Collect

We collect personal data that is necessary to provide and improve our services. This may include:
  • Account Data: Name, email, phone number, company, role, and login credentials. 
  • Payment Data: Billing details and transaction history (processed via third-party gateways). 
  • Usage Data: Device type, IP address, browser, session activity, interaction logs. 
  • AI Interaction Data: Chat history and uploaded content shared with AI Co-Workers.
  • Marketing Preferences: Subscription and communication preferences.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide, maintain, and improve our AI services.
  • To personalize your experience with our solutions.
  • To process transactions and deliver customer support.
  • To send service updates, product announcements, and marketing (if opted-in).
  • To ensure security, detect fraud, and comply with legal obligations.

4. Legal Basis for Processing (GDPR, India DPDP)

Under GDPR and similar frameworks (like India’s DPDP), we process your data based on:

  • Consent (e.g., for marketing)
  • Contractual necessity (e.g., providing services you’ve signed up for)
  • Legal obligations (e.g., tax or regulatory reporting)
  • Legitimate interests (e.g., analytics, product development)

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. After this, we delete or anonymize it.

  • Deleted content is purged from our systems within 90 days.
  • Account data is removed within 60 days of account closure.
  • Interaction logs with AI are deleted or anonymized based on user preference and account status.

6. Sharing and Transfers

We do not sell your personal information. We may share it with:

  • Service Providers (e.g., cloud hosting, payments, analytics)
  • Legal Authorities (if required by law)
  • Affiliates/Subprocessors operating under strict confidentiality and data protection agreements

     

Data may be stored or processed in countries outside your own. When we transfer data internationally, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or approved mechanisms under applicable laws.

7. Your Privacy Rights by Region

🌍 Global Rights (All Users)

All users, regardless of location, may:

  • Request access to their personal data
  • Correct or update their information
  • Request deletion of their data
  • Withdraw consent where applicable
  • Contact us for complaints or questions

     

Contact: info@eligere.ai

GDPR Rights (EU/UK Residents)

If you are in the European Union or the UK, you have the right to:

  • Access, rectify, or erase your data
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with your local supervisory authority

     

We process your data under lawful bases (e.g., consent, contract, legitimate interest) and ensure cross-border transfers comply with GDPR standards.

CCPA/CPRA Rights (California Residents)

If you are a resident of California, you have the right to:

  • Know what personal information we collect and how we use it
  • Access your personal data
  • Request deletion of your data
  • Opt-out of the sale or sharing of personal data (Note: Eligere does not sell personal data)
  • Non-discrimination for exercising your rights

     

To exercise these rights, you may email info@eligere.ai or use a verified request form if made available.

India DPDP Act Rights

If you reside in India, you are considered a Data Principal and have the right to:

  • Be informed about the purpose of data processing
  • Access, correct, or delete your personal data
  • Withdraw consent
  • File grievances with our Data Protection Officer (DPO)

     

Eligere adheres to lawful processing grounds and will implement India-specific compliance mechanisms upon final enforcement.

8. Security Measures

We implement industry-standard security practices to safeguard your data, including encryption, access control, secure cloud infrastructure, and ongoing risk assessments. While no system is 100% secure, we actively monitor and upgrade our defenses to keep your data safe.

9. Cookies and Tracking Technologies

Eligere uses cookies to enhance functionality, remember your preferences, and analyze usage. We also use third-party tools for marketing analytics. You can manage cookies in your browser settings or via our cookie consent banner, where applicable.

10. Children’s Privacy

Eligere does not knowingly collect personal information from children under 16. If we become aware that such data has been collected without appropriate consent, we will delete it promptly.

11. Updates to This Policy

We may update this policy to reflect changes in our practices, technology, or legal obligations. Material changes will be clearly posted on our website, and, where necessary, we will notify you directly.

12. Contact Us

If you have questions or would like to exercise your rights, contact:

Eligere Data Protection Team
Email: info@eligere.ai
Website: www.eligere.ai

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